VidaCare ALERT
Made for everyone. For every moment that matters.
Privacy Policy
Effective Date: May 2026 | Last Updated: May 2026
VidaCare Alert ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at VidaCareAlert.com, purchase our products, or use our services.
By using our website or purchasing our products, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect the following types of personal information when you place an order or interact with our website:
Personal Identification Information:
• Full name
• Email address
• Phone number
• Shipping address — street, city, state, zip code, country
Emergency Contact Information:
• Emergency contact name
• Emergency contact phone number
• Relationship to device wearer
Service Preferences:
• Preferred monitoring language — English or Spanish
• Plan selection — Device Only or Complete Protection
Payment Information:
Payment information is processed securely by Stripe, our third party payment processor. VidaCare Alert does not store, process, or have access to your credit card or payment details. Stripe is PCI DSS Level 1 certified — the highest level of payment security certification available.
Automatically Collected Information:
• IP address
• Browser type and version
• Pages visited on our website
• Time and date of your visit
• Referring website
2. How We Use Your Information
We use the personal information we collect for the following purposes:
Order Fulfillment:
• Process and fulfill your device order
• Arrange shipping of the SW200i device to your address
• Send order confirmation and shipping notifications
Monitoring Service Activation:
• Register your emergency contact with our monitoring center
• Set up your language preference for monitoring operators
• Activate your 24/7 bilingual monitoring service
Customer Service:
• Respond to your questions or support requests
• Send important service updates or notifications
• Process cancellations or changes to your monitoring subscription
Legal and Business Purposes:
• Comply with applicable laws and regulations
• Protect against fraud and unauthorized transactions
• Enforce our Terms of Service
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We share your information only in the following limited circumstances:
Device Fulfillment Partner:
We share your name and shipping address with our device supplier to fulfill and ship your order. This partner is contractually obligated to protect your information and use it only for fulfillment purposes.
Monitoring Center:
For Complete Protection subscribers, we share your name, emergency contact information, and language preference with our monitoring center. This information is required to activate and operate your 24/7 bilingual monitoring service. Our monitoring center is bound by strict confidentiality and security requirements.
Payment Processor:
Payment transactions are processed by Stripe. Stripe may collect and process your payment information in accordance with their own Privacy Policy, available at stripe.com/privacy. We do not have access to your full payment card details.
Website Platform:
Our website is hosted on Squarespace. Squarespace may process certain data in connection with website hosting and operations in accordance with their Privacy Policy, available at squarespace.com/privacy.
Legal Requirements:
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Security
We take the security of your personal information seriously and implement industry standard measures to protect it:
• SSL encryption — all data transmitted between your browser and our website is encrypted using SSL/TLS technology
• Secure hosting — our website is hosted on Squarespace, which maintains SOC 2 Type II certification
• Payment security — all payment processing is handled by Stripe, which is PCI DSS Level 1 certified
• Access controls — access to customer information is limited to authorized personnel only
• Data minimization — we only collect information that is necessary to provide our services
While we implement these safeguards, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
• Order information — retained for 7 years for accounting and tax purposes
• Monitoring subscriber information — retained for the duration of your subscription plus 2 years after cancellation
• Emergency contact information — deleted within 30 days of monitoring subscription cancellation
• Payment records — retained by Stripe in accordance with their data retention policies
6. Your Rights
You have the following rights regarding your personal information:
• Access — you may request a copy of the personal information we hold about you
• Correction — you may request that we correct inaccurate or incomplete information
• Deletion — you may request that we delete your personal information, subject to legal retention requirements
• Portability — you may request your data in a portable format
• Opt out — you may opt out of any marketing communications at any time
To exercise any of these rights, please contact us at privacy@vidacarealert.com. We will respond to your request within 30 days.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.
We use the following types of cookies:
• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors use our website
• Marketing cookies — used to deliver relevant advertising
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@vidacarealert.com and we will promptly delete such information.
9. International Users and Caribbean Residents
VidaCare Alert serves customers in the United States, Puerto Rico, and the Caribbean. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
By using our services, you consent to the transfer and processing of your information in the United States.
10. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes we will update the Effective Date at the top of this page and notify you by email if the changes are material. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
VidaCare Alert
Email: privacy@vidacarealert.com
Website: www.VidaCareAlert.com
VidaCare Alert — Made for everyone. For every moment that matters.